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Phantom Of The Opera Reviews

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Average customer review: 4.0 star rating (4.2 Stars)

Number of reviews: 300

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2.0 star rating D from Cleveland, Ohio

SO DISAPPOINTED!!!

I have seen Phantom in Toronto with Colm Wilkinson, three times on Broadway, and three times in Cleveland. I was so disappointed that my son, who was seeing it for the first time, saw this production. It lacked the drama and the feeling that has always been a part of every production. I missed the Phantom taking Christine down the ramps, for lack of a better word, into his lair and the candelabras that rose from the floor. I missed the stairs and the costumes during Masquerade, including the Phantom's dramatic costume and entrance. I missed the Phantom atop of the audience right before intermission. There was none of the Phantom wanting to make Christine his bride, no final scene in the chair. There was none of the pain that was evident with former Phantoms. Why was the Phantom all over the floor? The songs were rushed and nothing felt believable. I am obviously a huge fan of the show, but would not ever return to see this production. Why mess with perfection?

1.0 star rating from Cleveland, Ohio

SAD

The acting was okay, the set was okay, but the story was destroyed! They cut out many scenes/lines and it made no sense to someone who hadn't seen it before. Incredibly dissapointed

1.0 star rating Rose from Cleveland, Ohio

VERY DISAPPOINTED

We saw the POTO at the State Theater in Cleveland two years ago and it was magnificent! The chandelier scene at the start of the show was so impressive. The entire show was an experience of a lifetime! This time, we attended the Sunday, 4/14 show at 1:00 pm - at the same theater in Cleveland, the play looked like a high school production. The chandelier scene was very, very disappointing, the scene when Christine's costume changes was deleted and the way the Phantom disappeared at the end was again, disappointing. The Phantom's voice was very weak and it was hard to understand the other performers. We had family members with us this time and I was embarrassed that I bragged up this show. It did not deliver.

3.0 star rating Susan from Cleveland, Ohio

MEDIOCRE OVERALL PHANTOM PRODUCTION

I have seen better sets and costumes with other productions. I saw the April 13, 2019 show. The Phantom had a nice voice but poor stage presence. Most of the other actors/ singers were ok ie. Christine, Raoul, Carlotta, etc. The only major standout I feel would be the man playing SeƱor Piangi-he had an excellent voice! The music itself was too overpowering as well, I felt the singers were battling with the orchestra, esp Christine's character. The electric guitar can be turned down a smidge sheesh. Overall it's a show a true Phantom fan may want to pass on.

5.0 star rating Pete of the Opera from Cleveland, Ohio

EXCEEDED MY EXPECTATIONS

Brilliant show. Understudy Emily G was very talented. Phantom, Oliver was excellent. Set was cool. Lighting and shadows was clever. Orchestra, brilliant. This is my thiird time seeing Phantom,. I rank this right up there with the Toronto production in the 90s

1.0 star rating Norman Hulec from Cleveland, Ohio

DISAPPOINTMENT NAMED PHANTOM

Start with a frigid theater which was far from full, to a poorly done great play. Orchestra overpowered singers, acting was as if they all had just come out of a coma. Our party had to wear hats and coats to maintain some level of comfort. Perhaps I should say discomfort. This was not the level of entertainment season ticket holders or even individually purchased tickets are entitled to from Playhouse Square performances.

2.0 star rating Morgan from Cleveland, Ohio

EH

Pros: great orchestra, great pyrotechnics, phantom was a great singer, the chandelier was very impressive. Cons: Where do i start, the woman who played Christine had no emotion or power behind her voice, the phantom wasnt great at acting, a few VERY unnecesarry changes to the show including singing and stage setups, ie. The Masquerade scene didnt have stairs, the main focus of the scene and the song. The cast didnt have as grand of costumes as others i have seen for the scene and the phantom didnt have his iconic large skull mask. The phantoms lair was nowhere near as impressive as most setups and it was very obvious where he disappered to at the end, unfortunate they did not use the normal chair. The phantom never came down in the statues at the top of the stage like the normal version and the whole play felt rushed and unemotional. Definatley not a show to remember.

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