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FREQUENTLY
ASKED QUESTIONS
Toronto Theater
About us
Adverise with us
Link to us
Privacy policy
BUYING TICKETS
Tickets on sale through the site are supplied by the leading ticket broker in the country, selected because they offer the best value and service for hard to get tickets to theater and concert shows. Tickets are sold at above face value. Their prices reflect the cost and difficulty in obtaining the premium seating that they offer. Tickets are fully guaranteed.
What types
of payment do you accept?
Do I have to pay
sales tax?
I cannot attend
the event. What is your refund/return policy?
What if my event
is cancelled?
What if my event
is postponed?
What if my tickets are
lost or stolen?
Can I put tickets
on hold?
Why a service
charge?
RECEIVING YOUR TICKETS
How are
my tickets shipped?
What shipping
charges will I pay?
Can I pick up the
tickets from the theatre?
Can the tickets
be delivered to my hotel?
What types of
payment do you accept?
CREDIT CARD
We accept VISA, MasterCard, American Express,
Discover, Diners Club, and the JCB Card. All prices
listed are in U.S. Dollars (USD). The billing
address will be verified with your credit card
company so you must use the exact address where
your statements are sent.
Should you require that the order be shipped to an
alternate address we will require faxed authorization
from you. The faxed authorization will include a signed
copy of the Card Holder Verification Form along with
legible copies of your driver's license and the credit
card used during the purchase.
CASHIERS CHECK OR MONEY ORDER
Payment by cashiers check or money order may not be
available on all ticket orders. If your request can
be handled, the tickets may be held for up to 24 hours.
The cashiers check or money order must be sent to
us using an overnight delivery service.
WESTERN UNION
Payment by wire transfer may not be available
on all ticket orders. If your request can be handled,
the tickets may be held for up to 2 hours. Please
contact us for more information.
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Do I have to pay
sales tax?
Most tickets that we sell are not taxed.
We collect tax as required by law. Generally any
event that takes place within the Toronto city
limits requires that we collect an entertainment
tax that is variable up to 8%.
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I cannot attend
the event. What is your refund/return policy?
There are no refunds, exchanges, or cancellations
on any order once it is submitted to us. This policy
is in place because when you purchase your tickets
we secure and acquire those tickets for you and are
not able to recover our costs. Please order tickets
only after you are certain you want them.
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What if my event
is cancelled?
If an event is cancelled for any reason
other than an act of God (rainout, earthquake,
flood, etc.), war, terrorism, strike, or lockout
we will provide a full refund for the amount that
you paid for the tickets. Any shipping charges
are not refundable. TICKETS MUST BE RECEIVED BACK
IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT
OF THE CANCELLATION. We suggest returning tickets
via certified mail or using a carrier that can
provide you with proof of delivery. In case of
a rainout or strike for a sporting event, no refunds
will be made. You must exchange the tickets at
the ballpark for a seat to a future game that
is still available. In all other instances mentioned
above we will attempt in every case to obtain
a refund from the original seller of the tickets;
however, no refund or percentage of refund can
be guaranteed.
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What if my event
is postponed?
If an event is postponed, the tickets
will be honored for the rescheduled event date.
New tickets will not need to be issued. We are
not able to offer customers refunds on postponed
events.
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What if my tickets
are lost or stolen?
When you receive your tickets, keep
them in a safe place. Unfortunately, tickets cannot
be replaced if they are lost, stolen, or damaged.
Please note that direct sunlight or heat can damage
some tickets.
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Can I put tickets
on hold?
The ticket-hold policy is set by each
individual listing seller. Although we cannot
guarantee that a particular seller will be willing
to hold tickets, we will certainly ask them on
your behalf. If we are able to have a seller hold
tickets, they typically will allow an hour or
two for you to make your final decision on whether
or not to purchase the tickets.
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Why a service
charge?
The service charge helps us recover some of the
costs associated with processing payments, securing
and shipping tickets, as well as guaranteeing
that every ticket on the site is authentic. The
service charge is 10% with a $10 minimum per ticket.
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How are my tickets
shipped?
All tickets are shipped via an express courier
service and all deliveries require a signature. We
do not allow any reroutes on the package. The courier
must deliver it to the address on any package. They
cannot deliver it to any other address. If you have
any specific delivery requirements please make those
arrangements when you place your order. Tickets are
normally sent to your credit card billing address.
The billing address will be verified with your credit
card company so you must use the exact address where
your statements are sent. Should you require that
the order be shipped to an alternate address we will
require faxed authorization from you. The faxed authorization
will include a signed copy of the Card Holder Verification
Form along with legible copies of your driver's license
and the credit card used during the purchase. If possible
we will inform you of the courier and when to expect
delivery when your order is confirmed.
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What shipping
charges will I pay?
Please note that the delivery times are
from the date that we ship the order. Some tickets
will require 1-2 days processing time. All delivery
times are subject to availability in your delivery
area. Any other special delivery requirements can
be quoted as requested.
UNITED STATES
Standard 2nd Day $14.95
Standard Overnight Delivery $19.95
Priority Overnight Delivery $24.95
Saturday Delivery $29.95
INTERNATIONAL SHIPPING RATES
Canada/Mexico $29.95
All other international $39.95
All prices are in US dollars.
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Can I pick up the tickets
from the theatre?
No. You are purchasing premium tickets that must be
delivered directly to you
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Can the tickets
be delivered to my hotel or office address?
Yes. When you are ordering tickets online the
first screen you complete is the GUARANTEED SHIPPING
INFORMATION page. Please enter here the details
of where in New York you would like your tickets
delivered.
In the box marked COMPANY please insert the name
of your hotel if that is where you wish your tickets
to be delivered, and the hotel's address details
in the boxes below. On the next page you will
be asked to enter your billing address details.
As the shipping address will be different from your
billing addres we will require faxed authorization
from you. The faxed authorization will include a signed
copy of the Card Holder Verification Form along with
legible copies of your driver's license and the credit
card used during the purchase. The tickets will be
delivered using the best method. If possible we will
inform you of the courier and when to expect delivery
when your order is confirmed.
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What happens
if my tickets don't arrive on time?
We guarantee delivery in time for your
event or your money back. Upon completion of your
event ticket order, we will inform you of your
expected event ticket order arrival date. Please
note that some tickets require 1-2 days processing
time. Your expected ticket order arrival date
is based on the actual date we ship the order.
All event ticket order delivery times are subject
to availability in your delivery area. If the
event tickets for your order are not currently
in-hand, they will be shipped as soon as they
are received. Since a signature is required on
all event ticket orders, all shipments can be
quickly traced. If for any reason, your order
has not been delivered by the time you have expected,
please contact our Customer Care Department.
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